Sales Terms and Conditions

Sales Terms and Conditions – Website TRIPMANAGER.EU/ANIMARIS

  • Owner and Data Manager

Animaris Animação Turística Unip Lda

RNAAT 637/2017

NIF 502519479

Rua da Misericórdia nº27 r / c left, 8000-269 FARO

Owner's contact email:

  • In the event of an accident during the tour, customers are insured by civil liability insurance in accordance with Portuguese law. The luggage and any type of belonging to the customer is your sole responsibility. In case of no show there will be no refund.
  • VAT included at the legal rate.
  • If you want to receive an invoice with a taxpayer number, please send us an email with the billing details to
  • Animaris is not responsible for the loss of personal property on board the vessels.
  • The name of the boat used on your tour may not match the one on the ticket.
  • Boarding will be denied to customers who present themselves without appropriate clothing, under the high effect of alcohol or narcotics or without the individual safety equipment in force.
  • All of our boats respect European safety standards. Animaris has all mandatory insurances, being licensed by Turismo de Portugal (Animaris RNAAT Nº 133/09, Hop On Hop Off RNATT Nº 637/2017).
  • The personal data collected by Animaris during the online ticket purchase process are intended solely and exclusively for the processing of the ticket and the customer's check-in.
  • It is possible to transport animals, according to the legislation in force:
    • Ferry (public transport), in a suitable transport box for the animal;
    • In private transport for your group / family.
  • Cancellation Policy and Changes:
  • If you want to cancel your reservation, you must do so within 24 hours prior to the start of the activity, with full refund by bank transfer. To this end, the customer must contact Animaris via email
  • Canceling within the 24-hour period does not grant the right to a refund, except with medical evidence.
  • In case of no show there will be no refund.
  • In the event that Animaris cancels its activity due to maritime-atmospheric conditions or unforeseen circumstances, an alternative date will be offered. If this change is not possible, a full refund will be made.
  • If you want to make a change to the date or time of the activity for which the customer purchased a ticket, you should contact Animaris, from Monday to Friday, between 9:30 am and 5:30 pm, until 12 hours before the activity starts, to that it is possible to find a solution based on availability. If you want to change within 12 hours, you will need to go to the Animaris kiosk at Cais da Porta Nova (Faro).
  • Privacy Policy
      • Types of data saved:

Among the types of Personal Data that this application (or through third parties) saves are: Cookies and Usage Data.

Personal Data may be provided freely by the User or, in the case of Usage Data, obtained automatically when using this Application.

Unless otherwise specified, all Data requested by this Application are mandatory and the lack of such Data may make it impossible to function. In cases where this Application specifically declares that some Data is not mandatory, Users are free not to communicate it without consequences for the availability or operation of the Service.

Users who are unsure about what the mandatory personal data is, can contact the owner.

Any use of Cookies - or other tracking tools - by this Application or by the owners of third party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in this document and the Policy of Cookies, if available.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the consent of third parties to provide the Data to the Owner.

      • Data processing method and location:
        • Processing methods:

The owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of data.

Data processing is performed using computers and / or IT tools, following organizational procedures and modes strictly related to the indicated purposes. In addition to the Owner, in some cases, the Data may be accessible to certain types of responsible persons, involved in the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third parties). technical service providers, correspondence operators, website hosting providers, IT companies, communications agencies), if necessary, as Data Processors by the Owner. The updated list of these parts can be requested from the Owner at any time.

        • Legal basis of processing:

The owner can process personal data related to users if one of the following applies:

- Users have given their consent for one or more specific purposes. Note: Under some laws, the Owner may be allowed to process Personal Data until the User opposes such processing (“opt-out”), without having to depend on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to the European data protection law;

- The provision of Data is necessary for the performance of a contract with the User and / or for any pre-contractual obligations of the same;

- Processing is necessary to fulfill a legal obligation to which the Owner is subject;

- Processing is related to a task that is performed in the public interest or in the exercise of official authority attributed to the Owner;

- Processing is necessary for the legitimate interests pursued by the Owner or third parties.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing and, in particular, whether the provision of Personal Data is a legal or contractual requirement, or a necessary requirement to conclude a contract.

        • Local:

The Data is processed at the Owner's offices and any other location where the parties involved in the processing are located.

Depending on the user's location, data transfers may involve transferring user data to a country other than your own. If broader protection rules apply, Users will also have the right to know about the legal basis for data transfers to a country outside the European Union or to any international organization governed by public international law or created by two or more countries, such as the UN and the security measures taken by the owner to protect his data.

        • Retention time:

Personal Data must be processed and stored for the time required for the purpose for which it was collected.


- Personal Data obtained for purposes related to a contract between the Owner and the User must be retained until such a contract has been fully executed.

- Personal Data obtained for the purposes of the Owner's legitimate interests will be retained for the time necessary to fulfill such purposes.

- The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, provided that such consent is not withdrawn. In addition, the owner may be required to retain personal data for a longer period whenever necessary to fulfill a legal obligation or by order of an authority.

When the retention period expires, Personal Data will be deleted. Therefore, the right of access, the right to delete, the right to rectify and the right to data portability cannot be fulfilled after the expiration of the retention period.

and. The purposes of processing

User data is collected to allow the Owner to provide its Services, as well as for the following purposes: Analysis, Tag Management, Content performance, resource testing (A / B testing), services and hosting of the Platform.

        • Users' rights

Users can exercise certain rights over their data processed by the owner.

Users to whom more comprehensive protection standards are applied can exercise any of the rights described below. In all other cases, users can contact the owner to find out which rights apply.

In particular, users have the right to:

- Withdraw your consent at any time. Users have the right to withdraw consent, provided that they have given their consent for the processing of their personal data.

- Oppose the purpose for which your data is processed. Users have the right to object to the processing of their data if the processing is carried out outside the legal basis for which consent has been given.

- Access your data. Users have the right to know whether the data is being processed by the owner, to obtain information on certain aspects of the processing and to obtain a copy of the data processing in process.

- Check and request rectification. Users have the right to verify the accuracy of their data and request that they be updated or corrected.

- Restrict the processing of your data. Users have the right, under certain circumstances, to restrict the processing of their data. In that case, the owner will not process your data for any purpose other than storing it.

- Have your personal data deleted or removed. Users have the right, under certain circumstances, to have their data removed by the owner.

- Receive your data and transfer it to another controller. Users have the right to receive their data in a structured format, commonly used and machine-readable and, if technically feasible, to transmit it to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract of which the User is a party or on pre-contractual obligations of the User.

- File a complaint. Users have the right to file a complaint with the competent data protection authority.

        • Details on the right to object to processing

When Personal Data is processed in the public interest, in the exercise of official authority vested in the Owner or for the legitimate purposes of the Owner, Users may object to such processing, providing a basis related to their particular situation to justify the objection.

Users should be aware, however, that if their personal data is processed for direct marketing purposes, they can object to that processing at any time without providing any justification.

        • How to exercise these rights

Any requests to exercise the user's rights can be directed to the owner using the contact details provided in this document. These requests can be exercised free of charge and will be answered by the Owner as soon as possible and always within one month.

        • Applicability of more comprehensive protection standards

Although most of the provisions in this document apply to all Users, some provisions apply expressly only if the processing of Personal Data is subject to more comprehensive protection standards.

Such protection standards apply when processing:

- is carried out by an EU-based owner;

- refers to the Personal Data of Users who are in the EU and is related to the offer of paid or unpaid goods or services to those Users;

- refers to the personal data of users who are in the EU and allows the owner to monitor the behavior of those users in the EU.

  • Additional information on data collection and processing
    • Legal action

Your Personal Data may be used for legal purposes by the Owner at the Court or in steps leading to possible legal actions arising from the misuse of this Application or related Services.

The User declares to be aware that the Owner may be obliged to reveal personal data at the request of public authorities.

    • Additional information about the user's personal data.

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information about certain Services or the collection and processing of Personal Data upon request.

    • System logs and maintenance

For operation and maintenance purposes, this Application and any third party services may use files that record the interaction with this Application (system logs) using other Personal Data (such as the IP Address) for that purpose.

    • Information not contained in this policy

Further details on the collection or processing of personal data can be requested from the Owner at any time. Please see the contact information at the beginning of this document.

and. How "Do not track" requests are handled. This application does not support "Do not track" requests. To determine if any of the third-party services used comply with "Do not track" requests, read their privacy policies.

    • Changes to this privacy policy

The owner reserves the right to make changes to this privacy policy at any time, notifying users on this page and possibly within this application and / or as far as possible, technically and legally - by sending a notice to users through any information contact details available to the owner. It is strongly recommended to check this page frequently.

If the changes affect processing activities carried out based on the user's consent, the owner must obtain a new consent from the user, when necessary.

  • Legal Notes and Applicable Laws

Legal regime: Law No. 144/2015 of 8 September, which transposed Directive 2013/11 / EU, of the European Parliament and of the Council, of 21 May 2013, on the alternative resolution of consumer disputes and which establishes the legal framework for the mechanisms for out-of-court resolution of consumer disputes, creating in Portugal the Consumer Arbitration Network.

All suppliers of goods and service providers are obliged to inform consumers about the ADR entities available or to which they have voluntarily joined or to which they are bound by law.

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:

Lisbon Consumer Conflict Arbitration Center

Postal address: Rua dos Douradores, 116, 2º - 1100-207 LISBOA

Tel: 218 807 030 / Fax: +351 218 807 038

E-mail: /


  • Payment methods

The payment methods associated with hipay are credit cards using the EURO currency.